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| Laser printer print defects - Contamination On Back |
|
| Problem
|
Cause
|
Solution
|
How
common* |
Comments |
| Contamination
on back |
Contamination
inside printer (tray separation roller, feed roller, transfer roller, fuser,
toner cartridge) |
1. Print at
least 10 pages to see if the problem goes away. 2. Print a cleaning page
(page 84). Identify and clean the contaminated part according to the repetitive
defect ruler. If contamination cannot be removed, replace the contaminated
part. 3. Check for toner leaks. |
9 |
|
| Contamination
on back |
Print media
does not meet printer specifications or is stored improperly |
1. Print a
few more pages to see if the problem corrects itself. 2. Turn over the stack
of media in the tray. Also try rotating the media 180°. 3. If the print
media does not meet HP specifications, replace the paper, and advise the
customer to use the recommended print media and store it properly |
1 |
|
| *On
a scale of 1-10, how often this problem occurs (10 being most likely). |
|
|
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