ERROR |
DEFINITION |
RESOLUTION |
NOTES |
| 13.XX PAPER
JAM [LOCATION] |
Media is jammed
at the specified location (and possibly at other locations). If the message
persists after all jams have been cleared, a sensor or sensor lever might
be stuck or broken. |
For all
jam messages, do the following:
1. Remove
jammed print media from the specified location. Check the entire paper
path for other pieces of media in the path.
2. Open and
close the top cover to clear the message.
3. Check
sensors and flags in the paper path for proper operation. |
|
| 3.0 PAPER
JAM [LOCATION] |
A non-specific
paper jam occurred. |
1. Remove
jammed media from the specified location.
2. Verify
the paper tray is fully closed.
3. Inspect
and/or replace the feed and separation rollers.
4. Ensure
there is no obstruction in the path, such as a torn piece of paper.
5. Open and
close the top cover to clear the message.
6. Check
sensors and flags for proper operation. |
|
| 13.1 PAPER
JAM OPEN INPUT TRAYS |
Paper-delay
jam at paperfeed area. |
1. Ensure
that paper trays are loaded and adjusted properly so media can feed from
the tray. It might be necessary to reduce the stack height of media in
the tray.
2. Check
the input area for obstructions such as media in the path. Also check
to see if the registration assembly damaged or unseated.
3. Replace
any defective sensors or flags.
4. Verify
the media meets the specifications.
5. Check
the pickup feed and separation rollers for unusual wear. Replace as needed.
6. Rotate
the media in the input tray by 180° and/or turn it over |
On NX engines
this is most likely the fuser flag or the ACPM. The ACPM has a photosensor
hard-wired to the back of it. |
| 13.10 PAPER
JAM CHECK DUPLEXER |
Jam at duplexer.
|
1. Check
the duplexer and the rear area of the printer for obstructions or damage.
2. Check
the duplexer for proper operation. Replace the duplexer if a sensor is
defective. |
On a 5si,
8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and
3 feed assembly failure. |
| 13.14 |
For Laserjet
5si. This error is caused by a defective paper control PCA |
Replace paper
control PCA. |
|
| 13.2 PAPER
JAM OPEN INPUT TRAYS |
Paper-stopped
jam at paper-feed area. |
1. Check
the input area for obstructions such as paper in the path. Also check
to see if the registration assembly is damaged or if the transfer roller
is out of place.
2. Replace
any defective sensors or flags.
3. Ensure
the media does not exceed the maximum length.
4. If multiple
sheets are feeding, it might be necessary to fan the media and reduce
the stack height. Also, replace separation pad.
5. Verify
that the fuser is properly installed. |
On NX engines
this is an input jam. |
| 13.20 PAPER
JAM CHECK REAR DOOR |
Media stopped
in the paper path during power on or when the top door was closed. |
1. Remove
all media in the paper path, and then open and close the top cover.
2. If the
message persists after all media is removed: Check if media is jammed
in the prefeed area. Replace any defective sensors or flags |
|
| 13.21 DOOR
OPEN JAM |
The top cover
was open while printing. |
1. Clear
the jam and close the top door.
2. If the
message persists, check the top door switch for proper operation. |
|
| 13.5 PAPER
JAM CHECK REAR DOOR |
Paper-delay
jam at fuser. |
1. Check
the transfer roller and small media belt to ensure they are operating
and can feed print media.
2. Check
the paper path for obstructions at the transfer roller, toner cartridge,
paper feed assembly, and fuser.
3. Replace
any defective sensors or flags.
4. Turn the
media stack over and/ or rotate it by 180° in the input tray. |
If still persists
- replace fuser, then DC controller. |
| 13.6 PAPER
JAM CHECK REAR DOOR |
Paper-stopped
jam at fuser. |
1. Check
the paper path for obstructions at the fuser and output/delivery area.
2. Replace
any defective sensors or flags. |
|
| 13.99 PAPER
JAM [LOCATION] |
A non-specific
paper jam occurred. |
1. Remove
jammed media from the specified location.
2. Verify
the paper tray is fully closed.
3. Inspect
and/or replace the feed and separation rollers.
4. Ensure
there is no obstruction in the path, such as a torn piece of paper.
5. Open and
close the top cover to clear the message.
6. Check
sensors and flags for proper operation |
|
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