 |
| Laser
printer print defects - Gray Background |
|
| Problem
|
Cause
|
Solution
|
How
common* |
Comments |
| Gray background
|
Faulty toner
cartridge |
Replace the
toner cartridge |
8 |
|
| Gray background
|
High voltage
power supply (?) failure. |
Replace high
voltage power supply. |
8 |
|
| Gray background
|
Print media
does not meet printer specifications or is stored improperly |
1. Print a
few more pages to see if the problem corrects itself. 2. Turn over the stack
of media in the tray. Also try rotating the media 180°. 3. If the print
media does not meet HP specifications, replace the paper |
2 |
|
| Gray background
|
Wrong toner
density setting |
From the print-quality
menu on the control panel, adjust the toner density setting. Make sure EconoMode
is off |
3 |
|
| *On
a scale of 1-10, how often this problem occurs (10 being most likely). |
|
|
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