Contamination
| Laser printer print defects - Contamination On Back |
|
| Problem
|
Cause
|
Solution
|
How
common* |
Comments |
| Contamination
on back |
Contamination
inside printer (tray separation roller, feed roller, transfer roller, fuser,
toner cartridge) |
1. Print at
least 10 pages to see if the problem goes away. 2. Print a cleaning page
(page 84). Identify and clean the contaminated part according to the repetitive
defect ruler. If contamination cannot be removed, replace the contaminated
part. 3. Check for toner leaks. |
9 |
|
| Contamination
on back |
Print media
does not meet printer specifications or is stored improperly |
1. Print a
few more pages to see if the problem corrects itself. 2. Turn over the stack
of media in the tray. Also try rotating the media 180 degrees. 3. If the print
media does not meet HP specifications, replace the paper, and advise the
customer to use the recommended print media and store it properly |
1 |
|
| *On
a scale of 1-10, how often this problem occurs (10 being most likely). |
|
