| Problem
|
Cause
|
Solution
|
How
common* |
Comments |
| Distorted
image |
Defective
engine controller board |
Replace
the engine controller board. |
7 |
|
| Distorted
image |
Defective
laser scanner |
Replace
the laser scanner. |
8 |
|
| Distorted
image |
Poor
connection of cables to the engine controller board |
Reseat
the cables connected to the engine controller board |
2 |
|
| Distorted
image |
Print
media does not meet printer specifications or is stored improperly
|
1. Print
a few more pages to see if the problem corrects itself. 2. Turn over
the stack of media in the tray. Also try rotating the media 180 degrees.
3. If the print media does not meet HP specifications, replace the
paper, and advise the customer to use the recommended print media
and store it properly |
1 |
|
| *On
a scale of 1-10, how often this problem occurs (10 being most likely). |
