Top » Catalog » this-page

HP DeskJet/DeskWriter 5xx Printers

HPHP Deskjet 500
Clear Paper Jam Reference Printers List Below
DeskJet 500 (C2106A)
DeskJet 500C (C2114A)
DeskJet 500K (C2605A)
DeskJet 500Q (C2620A)
DeskJet 505J (C2608A)
DeskJet 505K (C2618A)
DeskJet 510 (C2127A)
DeskJet 520 (C2170A)
DeskJet 525Q (C2638A)
DeskJet 540 (C2162A)
DeskJet 550C (C2121A)
DeskJet 560C C2168A)
DeskJet 560K (C2627A)
DeskJet 560K (C2627A)

Note:
Note This document identifies probable causes for light indications and printed error messages. Use your computer keyboard scrolling or page down feature to view the sections of this document. (This document is several pages long and you may want to print a copy.)

Procedure

  1. Open the access door and remove the output tray.
  2. Remove any paper from the IN tray.
  3. Press the Load/Eject button and pull the paper as shown below to remove any paper jammed around the paper feed rollers. The printer must be displaying a paper jam error state (Busy and Ready lights blinking) for the Load/Eject button to retract paper.
    Clear Paper Jam ~ HP Deskjet 500
  4. With the paper jam removed, try to determine the cause of the paper jam. Possible causes are listed later in this section paper jam errors.
  5. Reload paper in the IN tray and retest.
 
Possible Cause Resolution
Obstruction Blocking the Carriage Path Open the access door and inspect the carriage path for any obstructions that may interfere with the carriage movement. If the carriage is not locked in the home position, slide the carriage across the carriage rod and remove any obstructions.
Carriage Belt Broken, Frayed, or Worn Inspect the carriage belt. If damaged, replace the carriage belt.
Damaged Carriage Assembly Inspect the carriage assembly for any signs of damage. Slide the carriage assembly across the carriage rod. If damaged, replace the carriage assembly or carriage rod.
Service Station Interfering with the Carriage Path Inspect the service station. Slide the carriage assembly across the right end of the carriage rod (over the service station). If the service station appears damaged, replace the service station.
Other Mechanism Components Faulty Inspect the carriage rod and other mechanism components near the carriage path. If other mechanism components replace the faulty component.
Parts
HP Laserjet Parts HP Color Laserjet Parts HP Multifunction Machine Parts HP Designjet Parts HP Inkjet and Deskjet Parts Lexmark Parts
Login
E-Mail Address:

Password:


Password Forgotten ?
New Account
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
Links











Service Manuals

Information
Shipping
Privacy Notice
Conditions of Use
Credit App
Contact Us